Refund policy

No Refund Policy

Instant Download Service

1. Nature of the Service This No Refund Policy applies to all instant download services provided by PE Office ("we" or "us"). These services allow you to purchase and immediately download digital products, such as lesson plans and schemes of work.

2. No Refunds Due to the nature of digital products, which are non-tangible and instantly accessible upon purchase, we do not offer refunds for any digital products purchased through our instant download service.

3. Exceptions We may consider exceptions to this policy in rare cases, such as:

• Defective Products: If the digital product is proven to be defective or significantly different from its description, we may provide a replacement or alternative product.
• Technical Issues: If you are unable to access or download the digital product due to technical issues on our part, we will make reasonable efforts to resolve the issue and provide you with access.

4. Contact Information If you believe you may qualify for an exception to this policy, please contact our customer support team at mail@peoffice.co.uk

5. Acceptance By purchasing any digital product from our instant download service, you acknowledge and agree to the terms of this No Refund Policy.